De-Escalation : A complex interactive process in which a highly aroused individual is redirected from an unsafe course of action towards a supported and calmer emotional state through appropriate and effective communication
Ministry of Business, Innovation and Employment, Glossary of terms and acronyms, Wellington, New Zealand 2010. http://wwwsosh.govt.nz/resources/glossary-u.shtml, (Occupn Hlth and Sfty - Brit) {530}