Serviceability : The degree to which a facility meets relevant requirements, standards or satisfaction of the road user. It may be quantified by factors such as riding quality and rut depth
Peter Milne and Kieran Sharp, ARRB Group, and Bob Ungers, consultant, Austroads Glossary of Terms (4th Ed.), Austroads Ltd., Sydney, NSW, Australia 2010. http://www.bicyclensw.org.au/files/u1/Austroads_Gl ossary_of_Terms_4th_edition.pdf (Road Trfc and Transp Sfty - Brit) {529}