Total Quality Management (TQM) 5
Total Quality Management (TQM) 5 : An organizational management culture, where policy, functions and processes are designed and focused with a view to achieving continuous quality improvements of goods and services. Its ultimate goal is customer satisfaction. TQM is known by several other terms, such as Total Quality Culture, Employee Involvement, Japanese Production Management, Lean Production, Quality Improvement Process, Shared Governance and Service Excellence
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