Trauma Counselling 4 : The provision of assistance to staff, customers and others who have suffered mental or physical injury through being involved in an incident
Business Continuity Institute, Lyndon Bird (FBCI), Dictionary of Business Continuity Management Terms (Version 2), Caversham, UK 2011. http://www.thebci.org/glossary.pdf, (BzCntMgt - Brit) {18}