ACD 1


ACD 1 : (ICT) (TEL, ECOM, HE) Automatic Call Distributor. A specialized phone system that handles many incoming calls. ACDs are used for a variety of order-taking functions, such as calls to help desks or dispatching of service technicians. They are designed to distribute a large volume of incoming calls uniformly to operators or agents (i.e., airline reservation agents)
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