Alarm Management 20
Alarm Management 20 : The Seven Steps To Alarm Management : Step 7: Control and maintain alarm system performance Proper management of change and longer term analysis and KPI monitoring are needed, to ensure that the gains that have been achieved from performing the steps above do not dwindle away over time. Otherwise they will; the principle of "entropy" definitely applies to an alarm system. Alarms have the capability of causing a fight-or-flight response in humans; a person under this mindset will panic and either flee the perceived danger or attempt to eliminate it, often ignoring rational thought in either case. We can characterise a person in such a state as "alarmed". With any kind of alarm, the need exists to balance between on the one hand the danger of false alarms (called "false positives") the signal going off in the absence of a problem and on the other hand failing to signal an actual problem (called a "false negative"). False alarms can waste resources expensively and can even be dangerous. For example, false alarms of a fire can waste firefighter manpower, making them unavailable for a real fire, and risk injury to firefighters and others as the fire engines race to the alleged fire's location. In addition, false alarms may acclimatise people to ignore alarm signals, and thus possibly to ignore an actual emergency: Aesop's fable of The Boy Who Cried Wolf exemplifies this problem
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