Call Centre
Call Centre : (ICT) (GEN) A group or department where employees receive and make high volumes of telephone calls. Call centres may serve internal customers (for example, help desks) or external customers (for example, customer service and support centres). These centres use a variety of technologies to improve the management and servicing of calls. A centre that uses both phone- and non-phone-based communication channels (such as e-mail or the Web) is known as a "contact centre."
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