Consultation, Communications and Grievances
Consultation, Communications and Grievances : In the field of industrial relations, the following ILO Recommendations, although their provisions are not mandatory, have nevertheless provided guidelines in many instances and their standards have been widely recognized concerning questions of consultation, communication and the examination of grievances: (1) The Co-operation at the Level of the Undertaking Recommendation, 1952 (No. 94), seeks to promote consultation and cooperation between employers and workers at the level of the undertaking on matters of mutual concern not within the scope of collective bargaining or of other machinery for the determination of terms and conditions of employment. These practices are (2) facilitated in the first instance by voluntary agreements between the parties, or alternatively by appropriate laws or regulations establishing bodies for consultation, and so on, or by both these methods. (3) The Consultation (Industrial and National Levels) Recommendation, 1960 (No. 113), deals with measures to be taken for consultation and cooperation between public authorities and employers' and workers' organizations, as well as between these organizations, at industrial and national levels. These measures should have the general objective of promoting mutual understanding and good relations between the three parties with a view to developing the economy as a whole or individual branches of it (including development plans and the functioning of national bodies), improving conditions of work and raising standards of living (including the preparation and implementation of relevant laws and regulations). Such measures, to be taken by voluntary action of the parties concerned, or by promotional action of the public authorities and, where appropriate, by laws or regulations, should not derogate from either freedom of association or collective bargaining, nor should they discriminate between organizations. The Communications within the Undertaking Recommendation, 1967 (No. 129), sets out the elements of a communications policy within the undertaking. Having pointed out the common interests of employers and workers and their respective organizations in recognizing the importance of a climate of mutual understanding and confidence within undertakings, the Recommendation proposes ways of establishing such a climate. It encourages the dissemination and exchange of information as complete and objective as possible, relating to the various aspects of the life of the undertaking and to the social conditions of the workers. This should take place after consultation with workers' representatives and should in no way derogate from freedom of association. The Examination of Grievances Recommendation, 1967 (No. 130), which may be given effect through national laws or regulations, collective agreements, works rules or arbitration awards, or in another manner consistent with national practice, provides that any worker who considers that he/she has grounds for a grievance should have the right (acting individually or jointly with others) to submit such grievance and have it examined. Various principles and procedures applicable in this respect are set out in detail. See: International labour standards
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