The interval between the time the dispatch agency makes its first contact with the caller and the time response resources are activated. NFPA 450, 2004 ed
National Fire Protection Association, Illustrated Dictionary of Fire Service Terms, Jones & Bartlett Publishers, MA. USA 2006. https://books.google.com.kw/books?id=W0WIRa3Gl4QC& printsec=frontcover&source=gbs_ge_summary_r&cad=0# v=onepage&q&f=false, (Fr Srvc - Amer) {141}