Fire Department, The New York City FDNY 17
Fire Department, The New York City FDNY 17 : Bureau of Communications: As of 2010 there are three Bureau of Fire Communications alarm offices. One office, at 11 Metrotech Center in Brooklyn, houses Manhattan/Citywide, Brooklyn, and Staten Island Fire Communications. The Bronx and Queens offices are in separate offices, and plans are in the works to consolidate them into an office to be built in the future. The initial call to an FDNY communications office is taken by the Alarm Receipt Dispatcher (ARD) who speaks with the caller in order to determine the nature of the emergency. The ARD enters the information by keyboard into the Starfire computer system, which gives a recommended response based on the information provided. This information is automatically sent to the Decision Dispatcher (DD) and the "Tour Supervising Dispatcher". When the Decision Dispatcher has made a decision as to what units will actually be assigned to the incident, unless the supervisor intervenes, he or she pushes the "release" button and the alarm is routed to the assigned companies, either in their firehouses or to the mobile data terminals (MDT) if their apparatus is in the field, depending on where the Starfire computer shows them to be situated. If a unit in a fire station does not acknowledge the run within 30 seconds, the computer will notify the voice alarm dispatcher who will call that unit in the station by the dedicated intercom system
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