Fire Department, The New York City FDNY 18
Fire Department, The New York City FDNY 18 : Bureau of Communications: One minute after the alarm is released, it will appear on the computer screen of the radio dispatcher, who will announce the alarm and the response two times and ask for acknowledgment from any units assigned who have not done so by radio, voice alarm or MDT. The radio dispatcher has a special keyboard called the Status Entry Panel "SEP" which is used to update the status of units based on information received by radio. The entire process from initial notification until a unit is dispatched can take up to two (2) minutes, depending on the complexity of the call, the information provided by the caller (s) and the degree of other alarm activity in the office. If a borough alarm office is so busy that its incoming telephone alarm lines are all busy or not answered within 30 seconds, the call is automatically transferred to another borough fire alarm office. If an ERS box is not answered with 60 seconds, usually because all of the Alarm receipt Consoles are in use, the computer automatically dispatches an engine company to the box location. Any fire alarm office in NYC can take a fire or emergency call by telephone for any borough and upon completion of information taking, the incident will automatically be routed by the Starfire computer to the Decision Dispatcher (DD) for the borough in which the incident is reported
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