Fire Department, The New York City FDNY 23
Fire Department, The New York City FDNY 23 : Alarm Receiving and Transmittal: (D) Verbal Alarms: The least common means of reporting fires or emergencies generally involves civilians "verbally" making such reports directly to firehouses -or- when incidents are observed by fire units themselves when they are away from their quarters. (However, "verbal" alarms may also be reported by chief officers, Department officials[e. g. , commissioners, medical officers, chaplains, et alii] or civilian employees of the F. D. N. Y. [e. g. , communications electricians, mechanics and such - even the dispatchers themselves] who observe fires or emergencies in the course of the performance of their duties). If a fire company is available, in quarters, it will immediately respond to the incident after advising the dispatchers of same via telephone, Voice Alarm or radio. If the unit is away from its firehouse[e. g. , responding to or operating at another alarm, on inspection duty, etc. ] at the time, the company will either stop at the new incident and operate, or the officer will request a separate assignment (. . . because the reporting unit is unavailable to operate). Based on the information received by the dispatchers, the appropriate action[e. g. , transmitting a new box, etc. ] is initiated in regard to the new incident. When a member of the public dials "9-1-1," he or she is connected to an N. Y. P. D. operator who assigns the call to where it needs to go based on the information provided
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