Incident Management 12
Incident Management 12 : "The organized process of responding to an emergency event (or incident), protecting lives (human and animal) from further harm, and creating a safe environment for restoring order to critical infrastructures". "Good (i.e. effective) IM answers the four big questions of emergency response: (1) Who is in charge? (2) How are we going to respond? (3) What resources are available? And (4) How are we going to pay for the response". (Biby 2005, 62)
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