Management by Walking Around (MBWA)
Management by Walking Around (MBWA) : MBWA is as valid today as it was in 1982, when Tom Peters and Bob Waterman popularized Hewlett-Packard's mantra in their bestselling book in Search of Excellence: Lessons from America's Best-Run Companies. With adequate staffing under the Incident Command System, MBWA can be a best practice in the midst of crisis. Also known as Management by Walking Around and Listen (MBWAL)