Rescue and Recovery Effort After the September 11, 2001 Attacks 05
Rescue and Recovery Effort After the September 11, 2001 Attacks 05 : Emergency response: (2) Doctors, Emts and Other Medical Staff: FDNY Emergency medical technicians (EMTs), along with 911 system ambulances operated by voluntary hospitals and volunteer ambulance corps, began arriving at 8: 53 a. m. , and quickly set up a staging area outside the North Tower, at West Street, which was quickly moved over to the corner of Vesey and West Streets. As more EMTs responded to the scene, five triage areas were set up around the World Trade Center site. EMS chiefs experienced difficulties communicating via their radios, due to the overwhelming volume of radio traffic. At 9: 45, an additional dispatch channel was set aside for use by chiefs and supervisors only, but many did not know about this and continued to operate on the other channel. The communication difficulties meant that commanders lacked good situational awareness. Dispatchers at the 9-1-1 call center, who coordinate EMS response and assign units, were overwhelmed with incoming calls, as well as communications over the radio system. Dispatchers were unable to process and make sense of all the incoming information, including information from people trapped in the towers, about conditions on the upper floors. Overwhelmed dispatchers were unable to effectively give instructions and manage the situation
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