“…a serious threat to the basic structure or the fundamental values and norms of a social system, which-under time pressure and highly uncertain circumstances-necessitates making critical decisions”. (Rosenthal, Uriel, Paul ‘t Hart, and Michael T. Charles, “The World of Crises and Crisis Management,” in Coping with Crises: The Management of Disasters, Riots and Terrorism, ed. Uriel Rosenthal, Michael T. Charles, and Paul ‘t Hart (Springfield, Ill.: Charles C. Thomas, 1 10; quoted in Light, Predicting Organizational Crisis Readiness, 2008, p. 9)