An incident or event that cannot be adequately handled within the normal scope of business operations. (Jones, Critical Incident Protocol, 2000, p. 37)
B. Wayne Blanchard, Guide To Emergency Management and Related Terms, Definitions, Concepts, Acronyms, Organizations, Programs, Guidance, Executive Orders & Legislation, A Tutorial on Emergency Management, Broadly Defined, Past and Present, B. Wayne Blanchard, USA 2007 (Last Modified 2008). http://training.fema.gov/EMIWeb/edu/docs/terms%20a nd%20definitions/Terms%20and%20Definitions.pdf, (Emr Mgt/ ND and Other Dzstr - Amer) {11}