Crisis 19
Crisis 19 :
"Any emotionally charged situation that, once it becomes public, invites negative stakeholder reaction and thereby has the potential to threaten the financial wellbeing, reputation or survival of the firm or some portion thereof". (James, Erica Hayes and Lynn Perry Wooten, "Leadership as (Un) usual: How to Display Competence in Times of Crisis," Organizational Dynamics 34, no. 2 (2005): 142; quoted in Light, Predicting Organizational Crisis Readiness, 2008, p. 9)
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