"Definition of a Crisis: (1) Normal operational procedures are severely impacted (2) Traumatic events or situations occur (3) The lives and the well-being of employees are directly impacted". (DOJ, CMP, 2002, p. 3)
B. Wayne Blanchard, Guide To Emergency Management and Related Terms, Definitions, Concepts, Acronyms, Organizations, Programs, Guidance, Executive Orders & Legislation, A Tutorial on Emergency Management, Broadly Defined, Past and Present, B. Wayne Blanchard, USA 2007 (Last Modified 2008). http://training.fema.gov/EMIWeb/edu/docs/terms%20a nd%20definitions/Terms%20and%20Definitions.pdf, (Emr Mgt/ ND and Other Dzstr - Amer) {11}