Crisis Management 15
Crisis Management 15 :
"When interviewed by CIO Insight, Mitroff provided "best practice" advice on crisis management: he stressed that organizations (1) should not ignore lowprobability, high-consequence events when developing their crisis management plans; (2) should understand the limitations of risk analysis-namely the fact that it doesn't usually include failures in multiple systems simultaneously; and (3) should dedicate one individual to crisis management. This individual does not need to be a "chief crisis officer," but does need to make crisis management (and avoidance) a full-time responsibility. (Cited: Pearson, Christine M. and Ian I. Mitroff, "From Crisis Prone to Crisis Prepared: A Framework for Crisis Management," Academy of Management Executive 7 (1993), by Light in Predicting Organizational Crisis Readiness, 2008, pp.19-20)
