Crisis Management 16
Crisis Management 16 :
"While there are numerous views of what crisis management is, one of the most accepted models was developed by Pearson and Mitroff, who are leading scholars in the area of organizational crises. These authors maintain that crisis management should proceed through five logical steps: (1) signal detection, (2) preparation/prevention, (3) containmentdamage limitation, (4) recovery, and (5) learning". (Cited: Pearson, Christine M. and Ian I. Mitroff, "From Crisis Prone to Crisis Prepared: A Framework for Crisis Management," Academy of Management Executive 7 (1993), by Light in Predicting Organizational Crisis Readiness, 2008, p. 19)
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