"Frequently mentioned management characteristics (1) Developing and implementing crisis management/disaster management plans (2) Incorporating crisis readiness into the strategic management process, the strategic plan, and the overall business planning process (3) Engaging in a crisis management planning process and regularly updating the plan (4) Engaging in risk and vulnerability assessment (5) Increasing staff crisis readiness through regular crisis drills Anne H. Reilly, "Are Organizations Ready for Crisis? A Managerial Scorecard," Columbia Journal of World Business 22 (1987): 81. (6) Ensuring that the organization has sufficient general workforce training programs in place (7) Rewarding error detection and reporting (8) Implementing robust project management systems (9) Providing redundant, off-site locations to ensure continuity of operations" (Light, Predicting Organizational Crisis Readiness, 2008, p. 33)