Critical Incident 1
Critical Incident 1 :
"A critical incident is any event or situation that threatens people and/or their homes, businesses, or community. While we often think of floods, tornadoes, hurricanes, or armed assailants as posing critical incidents, the true definition of a critical incident includes any situation requiring swift, decisive action involving multiple components in response to and occurring outside of the normal course of routine business activities". (Jones, Critical Incident Protocol: A Public and Private Partnership, 2000, p. 4)
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