Emphathic Research : A form of research based on observation and interview to address the tacit needs and wants of users. Watching without interfering is central to this, adding value to traditional focus group and surveys
Norsk design- og arkitektursenter The Norwegian Centre for Design and Architecture, Inclusive Design - a people centered strategy for innovation (A practical introduction to Inclusive Design for Businesses & Designers - how to get started!), Inclusive Design Glossary A-Z, Oslo, Norway 2010. http://www.inclusivedesign.no/practical-tools/incl usive-design-glossary-article146-127.html, (Ergo - Brit) {549}