FEMA Core Values (2002)
FEMA Core Values (2002) : "FEMA has ten core values that guide both the Agency as a whole and every individual within the Agency: Accountability: Being responsible for decisions and results while acknowledging mistakes and working to correct them. Integrity: Following the highest ethical standards and always being truthful with customers and colleagues. Customer Focus: Making customers and their needs the first priority. Innovation: Seeking creative new ways to better deliver our services and meet whatever challenges may arise. Public Stewardship: Managing resources prudently and providing the highest quality of service. Partnership: Working collaboratively with external partners and with each other to achieve our common goals. Respect: Listening to and treating customers and co-workers with dignity. Diversity: Enriching our work environment and our ability to perform through diversity in backgrounds, experiences, skills, and respect fore those differences. Trust: Relying on each other and our external partners to act in the best interest of our customers, and earning that trust through our behavior. Compassion: Showing concern to customers and to each other in time of need". (FEMA, A Nation Prepared (Strategic Plan), 2002, pp. iii., and 35 (Appendix B) )
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